Evaluating the user experience of online transportation applications with the UEQ approach to people's lifestyles

Authors

  • Ali Amran Institut Teknologi dan Bisnis Tuban, Indonesia
  • Yogi Arditya Candani Putri Institut Teknologi dan Bisnis Tuban, Indonesia
  • Putri Rahayu Susmawati Institut Teknologi dan Bisnis Tuban, Indonesia
  • Rida Nur Aulita Institut Teknologi dan Bisnis Tuban, Indonesia
  • Astutik Astutik Institut Teknologi dan Bisnis Tuban, Indonesia
  • Yaumul Fitria Institut Teknologi dan Bisnis Tuban, Indonesia

DOI:

https://doi.org/10.35335/mandiri.v12i4.256

Keywords:

User Experience Questionnaire, Society Lifestyle, User Experince

Abstract

This study was conducted to evaluate the user experience of online transportation applications using a user experience questionnaire aimed at the society lifestyle. The study makes reference to the following user evaluations: novelty, attractiveness, clarity, efficiency, and stimulation. This kind of study is known as quantitative research, and it looks at the issue of user experience in relation to society's lifestyle. data gathering through the distribution of questionnaires. Tables and graphs are used to display the descriptive analysis and presentation of the data. The lifestyle variable was positively and significantly impacted by the user experience variable, according to the results. As a result, the proprietor of the online transportation program has the ability to modify its features.

References

(Abdillah, 2019; Akbar et al., 2023; Antropologi et al., n.d.; Artikel & Khuntari, 2022; Christy & Andika, n.d.; Halim et al., 2023; Journal & January, 2016; Maxim, 2023; Novitasari et al., 2020; Pangestu et al., 2023; Press et al., 2020; Rauschenberger et al., 2013; Saputra et al., 2021; Sari et al., n.d.; Schrepp et al., 2015, 2023; Septiani et al., 2018; Silalahi et al., 2018)

Abdillah, & Hidayat, R. (2019). Ilmu Pendidikan Konsep, Teori, dan Aplikasinya. Lembaga Peduli Pengembangan Pendidikan Indonesia.

Abdillah, L. A. (2019). Analisis Aplikasi Mobile Transportasi Online Menggunakan User Experience Questionnaire pada Era Milenial dan Z. 02, 204–211.

Akbar, H. M., Az-zahra, H. M., & Prakoso, B. S. (2023). Analisis Pengalaman Pengguna pada Aplikasi Mobile KAI Access menggunakan Metode User Experience Questionnaire ( UEQ ) dan Usability Testing ( Studi Kasus : PT . KAI ). 7(7), 3537–3547.

Antropologi, D., Ilmu, F., Politik, I., Airlangga, U., Jalan, S., & Dalam, D. (n.d.). Siasat Manipulatif Dalam Kompetisi Pengemudi Gojek di Kota Surabaya. 4.

Artikel, R., & Khuntari, D. (2022). Analisis Pengalaman Pengguna Aplikasi Gojek dan Grab dengan Pendekatan User Experience Questionnaire. 8(April), 275–286.

Christy, M., & Andika, R. (n.d.). Analisis user experience jogjakita menggunakan user experience questionnaire (ueq). 53–60.

Clarisa, E. R., Ayu, D., & Jordan, F. M. (2022). INOVASI TATA CARA PENGGUNAAN PADA APLIKASI MERCHANT GRAB. 1–7.

Halim, F., Sihombing, D. E., & Hutahaean, Y. L. (2023). Penerapan Metode meCUE 2 . 0 Dalam Mengukur Pengalaman Pengguna Pada Aplikasi inDriver. 4(2), 58–63.

Journal, T., & January, E. O. (2016). The Journal of Educators Online-JEO January 2016 ISSN. 13(1), 58–79.

Junita, I. (2019). Transformational Leadership in Digital Era: Analysis of Nadiem Makarim (Founder of GO-JEK Indonesia) Leadership Figure. Integrated Journal of Business and Economics, 3(1). https://doi.org/10.33019/ijbe.v3i1.106

Maxim, P. A. (2023). Penggunaan MECUE 2 . 0 Dalam Pengukuran User Experience. 9(2), 129–135.

Novitasari, S. F., Mursityo, Y. T., & Rusydi, A. N. (2020). EVALUASI PENGALAMAN PENGGUNA PADA E-COMMERCE SOCIOLLA . COM MENGGUNAKAN USABILITY TESTING DAN USER EXPERIENCE QUESTIONNAIRE ( UEQ ). 1(2), 57–62.

Nugroho, D. D., Az-Zahra, H. M., & Mursityo, Y. T. (2022). Perancangan Antarmuka Pengguna Website Batik Tenun Vi Menggunakan Pendekatan Human-Centered Design. Jurnal Sistem Informasi, Teknologi Informasi, Dan Edukasi Sistem Informasi, 3(1). https://doi.org/10.25126/justsi.v3i1.70

Nurdin, N., Musyawarah, I., Nurfitriani, N., & Jalil, A. (2020). Pengaruh Pelayanan Mobile Banking Terhadap Kepuasan Nasabah (Studi Pada Mahasiswa Perbankan Syariah IAIN Palu). Jurnal Ilmu Perbankan Dan Keuangan Syariah, 2(1). https://doi.org/10.24239/jipsya.v2i1.24.87-104

Pangestu, K. K., Lathif, T., Suryanto, M., & Pratama, A. (2023). USER EXPERIENCE QUESTIONNAIRE ( UEQ ) SEBAGAI METODE PENGUKURAN EVALUASI PENGALAMAN PENGGUNA VIRTUAL CAMPUS TOUR UPN. 7(2), 442–451. https://doi.org/10.52362/jisamar.v7i2.718

Press, S., Limited, I., Dessyanawaty, L., & Yen, Y. (2020). An optimizing omni-channel strategy for ride- hailing companies : The case of GOJEK in Indonesia. 10(1), 51–59.

Rauschenberger, M., Medien-systempartner, M. S. P., Schrepp, M., Ag, S. A. P., Cota, M. P., & Olschner, S. (2013). Efficient Measurement of the User Experience of Interactive Products . How to use the User Experience Questionnaire ( UEQ ). Example : Spanish Language Version. 2, 39–45. https://doi.org/10.9781/ijimai.2013.215

Saputra, I. N., Wijaya, W., Santika, P. P., Bagus, I., Indra, A., & Alit, I. N. (2021). ANALISIS DAN EVALUASI PENGALAMAN PENGGUNA PaTik BALI DENGAN METODE USER EXPERIENCE QUESTIONNAIRE ( UEQ ) PaTik BALI WITH THE USER EXPERIENCE QUESTIONNAIRE ( UEQ ) METHOD. 8(2). https://doi.org/10.25126/jtiik.202182763

Sari, D. F., Kurniawati, D., & Prayitno, E. (n.d.). Sentiment Analysis of Twitter Social Media to Online Transportation in Indonesia Using Naïve Bayes Classifier This research was conducted using 2 data that must be present for input needs in classification 2 , namely , tweets that have known sentiment val.

Schrepp, M., Hinderks, A., & Thomaschewski, J. (2015). Applying the User Experience Questionnaire ( UEQ ) in different evaluation scenarios Construction of the User Experience Questionnaire ( UEQ ).

Schrepp, M., Hinderks, A., & Thomaschewski, J. (2017). Design and Evaluation of a Short Version of the User Experience Questionnaire (UEQ-S). International Journal of Interactive Multimedia and Artificial Intelligence, 4(6). https://doi.org/10.9781/ijimai.2017.09.001

Schrepp, M., Version, T., Ueq, T., Ueq, T., Ueq, T., Ueq, T., Ueq, T., & Ueq, T. (2023). Handbook for the modular extension of the User Experience Questionnaire. 1–23.

Septiani, R., Handayani, P. W., & Azzahro, F. (2018). ScienceDirect ScienceDirect Factors that Affecting Behavioral Intention in Online Transportation Service : Case study of GO-JEK. Procedia Computer Science, 124, 504–512. https://doi.org/10.1016/j.procs.2017.12.183

Silalahi, S. L. B., Handayani, P. W., & Munajat, Q. (2018). ScienceDirect Service Quality Analysis for Online Transportation Services : Case Study of GO-JEK. Procedia Computer Science, 124, 487–495. https://doi.org/10.1016/j.procs.2017.12.181

Wicaksono, P., & Chandra, W. (2020). Analisis Usability Pada Aplikasi Grab Food di Kota Palembang Menggunakan Model Usability Nielsen. Bina Darma Conference on Computer Science (BDCCS), 2(5).

Downloads

Published

2024-04-08

How to Cite

Amran, A., Putri, Y. A. C., Susmawati, P. R., Aulita, R. N., Astutik, A., & Fitria, Y. (2024). Evaluating the user experience of online transportation applications with the UEQ approach to people’s lifestyles . Jurnal Mandiri IT, 12(4), 229–235. https://doi.org/10.35335/mandiri.v12i4.256

Issue

Vol. 12 No. 4 (2024): April: Computer Science and Field.

Section

Articles

License

Copyright (c) 2024 Ali Amran, Yogi Arditya Candani Putri, Putri Rahayu Susmawati, Rida Nur Aulita, Astutik Astutik, Yaumul Fitria

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.